An AI chatbot that understands customer photos
Some questions do not translate well into words. A customer reporting damage, looking for a part or wondering whether something can be repaired takes a photo faster than writing a description. A chatbot with photo analysis looks along: the customer sends a photo and the assistant reads what is going on.
What does a chatbot with photo analysis cost?
Why words often fall short
Without a photo it quickly becomes an email exchange of days: what type is it, where exactly is the damage, can you send another photo from the side? Every round costs a day and the customer drops off. With a photo it is clear in one go what it is about.
How photo analysis works in the chat
The customer sends a photo in the conversation
Right in the chat window on your site, from the phone. No separate form or email address needed.
The assistant reads what is in the photo
Which product it is, what kind of damage or situation is visible, and what the logical next step is. The assistant combines that with your own information, such as terms or product range.
The answer or next step is ready
The customer gets a response right away, or the photo lands with you, assessment and history included. The hard cases stay human.
Where photo analysis works in practice
What an assistant reads from a photo differs per business. Four situations where it saves time right away:
Assessing damage
A customer reports damage to a product or delivery. The assistant sees which product it is and what kind of damage, and puts the terms next to it. The first assessment is there before anyone has opened the email.
Recognising parts
Which part is this, and does the replacement fit? A photo of the part or type plate is enough to sharpen the question, without three emails back and forth.
Meter readings and registrations
A photo of a meter reading, counter or form is read out and entered where it belongs. No retyping and no reading errors.
Situations on location
The field team or the customer sends a photo of the situation in advance. The right preparation, materials and estimate are ready before anyone gets in the van.
Try it yourself, right now
The assistant on this site can do it too. Open the chat, send a photo of a product, part or situation and see what it makes of it. Photos are not stored.
For example
From damage photo to clarity in one conversation
Say a customer sends a photo of a damaged product through the chat in the evening, asking whether it is covered by warranty. The assistant recognises the product, sees the type of damage and puts the terms next to it. The customer knows where they stand within a minute, and in the morning you find a handled conversation instead of a vague email with an attachment.
What does a chatbot with photo analysis cost?
Fixed price up front, after a free introductory call
Photo analysis is part of our chatbots and AI assistants and, like everything else, gets a fixed price up front. It depends on what the assistant needs to recognise, which systems are connected and what does and does not go into the first version. After a free introductory call that is set out in the quote.
Want to know first whether this pays off in your business? The Work Scan (€495 excluding VAT) maps it out before you have anything built. If you then have us build, we deduct that amount in full.
More about the Work ScanFrequently asked questions
What kinds of photos can the assistant assess?
Think of products, damage, parts, meter readings or situations on site. What makes sense depends on your business; we decide that together during setup.
What happens to customers' photos?
Photos are only used to answer the customer's question. How we handle data is described in our privacy statement.
How reliable is such an assessment?
The assistant does the first assessment and is honest when unsure: then the photo and the conversation go to a human. You decide where that line is.
What does it cost exactly?
That depends on what the assistant needs to recognise and do. After a free introductory call you get a fixed quote, photo assessment included.
Also read
Curious what photo analysis brings to your customer contact?
Tell us in a short introductory call where customers send you photos or vague descriptions today. You will hear right away whether this works for your situation.
Request an introductory call