An AI chatbot that understands customer photos
Some questions do not translate well into words. A customer reporting damage, looking for a part or wondering whether something can be repaired takes a photo faster than writing a description. A chatbot with photo analysis looks along: the customer sends a photo and the assistant reads what is going on.
Why words often fall short
Without a photo it quickly becomes an email exchange of days: what type is it, where exactly is the damage, can you send another photo from the side? Every round costs a day and the customer drops off. With a photo it is clear in one go what it is about.
How photo analysis works in the chat
The customer sends a photo in the conversation
Right in the chat window on your site, from the phone. No separate form or email address needed.
The assistant reads what is in the photo
Which product it is, what kind of damage or situation is visible, and what the logical next step is. The assistant combines that with your own information, such as terms or product range.
The answer or next step is ready
The customer gets a response right away, or the photo lands with you, assessment and history included. The hard cases stay human.
For example
From damage photo to clarity in one conversation
Say a customer sends a photo of a damaged product through the chat in the evening, asking whether it is covered by warranty. The assistant recognises the product, sees the type of damage and puts the terms next to it. The customer knows where they stand within a minute, and in the morning you find a handled conversation instead of a vague email with an attachment.
What does a chatbot with photo analysis cost?
Photo analysis is part of our chatbots and AI assistants, from €4,500 excluding VAT as a budget indication. After the Work Scan you receive a fixed quote up front.
Want to know first whether this pays off in your business? The Work Scan (€495 excluding VAT) maps it out before you have anything built.
More about the Work ScanFrequently asked questions
What kinds of photos can the assistant assess?
Think of products, damage, parts, meter readings or situations on site. What makes sense depends on your business; we decide that together during setup.
What happens to customers' photos?
Photos are only used to answer the customer's question. How we handle data is described in our privacy statement.
How reliable is such an assessment?
The assistant does the first assessment and is honest when unsure: then the photo and the conversation go to a human. You decide where that line is.
What does it cost exactly?
A chatbot or AI assistant starts from €4,500 excluding VAT, including the ability to assess photos. After the Work Scan you get a fixed quote.
Curious what photo analysis brings to your customer contact?
Tell us in a short introductory call where customers send you photos or vague descriptions today. You will hear right away whether this works for your situation.
Request an introductory call